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Time to reach out & connect. Please submit an email below to arrange a Community-based or Telehealth appointment.
Informed Consent
‘He aha te mea nui o te ao? He tāngata, he tāngata, he tāngata’
What is the most important thing in the world? It is people, it is people, it is people
Physio Hauora seeks to honour the updated principles of Te Tiriti concerning Māori & uphold the Mana of all clients.
As a client of Physio Hauora, you are accorded detailed rights under the law. Tikanga ensures that Physio Hauora upholds the 10 fundamental client rights detailed in the Code of Health & Disability Services Consumers' Rights 1996 concerning:
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Being treated with respect
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Freedom from discrimination, coercion, harassment, and exploitation
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Dignity & independence
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Services of an appropriate standard
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Effective communication
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Be fully informed
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Making informed choices & informed consent
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Support
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Teaching & research
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Complaints
Tikanga according to the Aotearoa NZ Code of Ethics & Professional Conduct 2017 also ensures that informed consent is appropriately procured & documented concerning:
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Initial assessment & treatment
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Continuation or change in care/treatment
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Clinical imaging
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Recording of assessment or treatment
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Student involvement
Clients over the age of 16 are entitled to give consent. However, consent under the age of 16 should appropriately involve the parents/guardians/whanau (Care of Children Act 2004, Section 36).
The Privacy Act 2020 ensures the protection & confidentiality of client notes. While client notes are protected by Physio Hauora, the Health Information Privacy Code 1994 ensures that clients are entitled to see & be provided with a copy of their notes. Telehealth services are provided in a manner according to the above Acts & Codes, as well as the Health & Disability Act 1994, the Health & Disability Services Standard 2008, the Physiotherapy Practice Thresholds in Australia & Aotearoa 2015, and the Health Practitioners Competence Assurance Act 2003.
Clients will be informed of any costs likely to be incurred prior to the provision of treatment (see www.physiohauora.nz/services).